Terms of service

Terms of Service

Last Updated: July 3, 2026

Welcome to MadeWithHugsNLoves LLC ("MadeWithHugsNLoves," "we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By visiting our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. Eligibility

By using our website, you represent that you are at least the age of majority in your state or country of residence or that you have permission from a parent or legal guardian to use our services.

You agree to use our website only for lawful purposes.

2. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate and current information and to notify us immediately of any unauthorized use of your account.

3. Products

All products are subject to availability.

Every item sold by MadeWithHugsNLoves LLC is made to order specifically for each customer.

While we strive to display product colors and images accurately, actual colors may vary slightly depending on your monitor, mobile device, or screen settings.

We reserve the right to modify, discontinue, or update products at any time without prior notice.

4. Pricing

All prices are listed in U.S. Dollars (USD) unless otherwise stated.

Prices may change without notice.

Applicable taxes, shipping charges, and other fees will be calculated and displayed during checkout before payment is completed.

5. Orders

Submitting an order constitutes an offer to purchase our products.

We reserve the right to accept, reject, cancel, or limit any order at our sole discretion, including orders suspected of fraud or unauthorized activity.

Orders are not considered accepted until payment has been successfully processed.

Because our products are made to order, production begins shortly after an order is placed.

6. Order Cancellations

Cancellation requests may only be accommodated if production has not yet started.

Once production has begun, orders generally cannot be canceled or modified.

7. Shipping and Delivery

Estimated delivery dates are provided for convenience only and are not guaranteed.

Once an order has been transferred to the shipping carrier, delivery times are outside our control.

We are not responsible for delays caused by:

  • Weather

  • Customs processing

  • Carrier disruptions

  • Natural disasters

  • Holidays

  • Other circumstances beyond our reasonable control

Risk of loss transfers to the customer once the package has been delivered to the shipping carrier.

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Because all products are made to order, purchases are generally considered final sale.

Returns and exchanges are accepted only when an item arrives damaged, defective, or incorrect due to our error.

Please review our Return & Refund Policy for complete details.

9. Intellectual Property

All website content, including but not limited to:

  • Logos

  • Product designs

  • Artwork

  • Graphics

  • Photographs

  • Text

  • Icons

  • Digital downloads

  • Website design

is the property of MadeWithHugsNLoves LLC or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Third-Party Services

Our website may include services, software, or links provided by third parties.

We are not responsible for the content, policies, or practices of third-party websites or services.

Your use of those services is governed by their respective terms and privacy policies.

11. Shopify Platform

Our online store is hosted by Shopify, which provides the ecommerce platform used to sell our products.

Shopify is responsible only for providing the platform and is not responsible for our products, customer service, shipping, warranties, or fulfillment.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Customer Feedback

If you voluntarily submit reviews, suggestions, ideas, testimonials, or other feedback, you grant MadeWithHugsNLoves LLC the right to use that feedback for business purposes without compensation, unless prohibited by law.

14. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes

  • Violate any applicable laws or regulations

  • Attempt to gain unauthorized access to our systems

  • Upload malicious software or harmful code

  • Interfere with website security

  • Collect customer information without authorization

  • Engage in fraudulent or abusive activities

Violation of these Terms may result in suspension or termination of access.

15. Disclaimer of Warranties

Our website, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, MadeWithHugsNLoves LLC disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by law, MadeWithHugsNLoves LLC shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our website or products.

Our maximum liability for any claim shall not exceed the amount paid for the product giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless MadeWithHugsNLoves LLC, its owners, employees, affiliates, suppliers, and service providers from any claims, liabilities, damages, losses, or expenses arising from your violation of these Terms or misuse of our website.

18. Force Majeure

MadeWithHugsNLoves LLC shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, labor disputes, governmental actions, internet outages, pandemics, or shipping carrier disruptions.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

20. Governing Law

These Terms shall be governed by and interpreted under the laws of the State of Ohio, United States, without regard to its conflict of law principles.

21. Changes to These Terms

We may update these Terms of Service at any time.

Any changes become effective immediately upon posting to this page.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

22. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

MadeWithHugsNLoves LLC

5863 Malden Ave

Toledo, OH 43623

United States

Email: christina@madewithhugsnloves.com

Phone: (419) 609-8554